Privacy Policy

Pick My Place is a real estate information service. To provide our Services, we use the information we collect to:

• Help you find the most relevant property information for your situation by customizing our Services;
• Keep you informed about property-related updates, enquiries, and account activity; and
• Put you in touch with the right owners, agents, or developers to buy, rent, sell, or research property, including home-loan related enquiries where you request them.

Our goal is to be transparent about what we collect, why we collect it, and how we use it, so that finding a home or listing a property is a clear and reliable experience.

This Policy applies to everyone who uses our Services. Some sections refer to specific groups:

Users — Everyone who visits, searches, registers, submits enquiries, or uses calculators and other features on our Website.

Property listers — Users who create accounts to sell or rent property, post listings, respond to enquiries, or use seller-focused features. This includes owners, agents, brokers, developers, and similar professionals. We may share enquiry details with listers on your behalf when you contact them through our Services.

Information from all visitors

Like many online services, we use session and persistent cookies, log data, and analytics tools to collect information about use of our Services. This may include search preferences, pages visited, interaction with listings, device type, and approximate location.

Our servers automatically record Log Data created by your use of the Services, such as IP address, browser type, operating system, referring page, pages visited, mobile carrier (if applicable), search terms, and cookie information. We use Log Data to provide, measure, and improve our Services. This Policy does not apply to information collected independently by third parties through their own websites, advertisements, or links on our Website.

We collect personal information such as name, contact details, mobile number, and email address that you provide during registration, when posting a listing, submitting an enquiry, or using our support channels.

Cookies

Cookies are small data files stored on your device. We use session cookies to keep you signed in and understand how you interact with our Services. We use persistent cookies to recognize you on return visits and remember preferences such as your recent search city or filters.

Most browsers accept cookies by default. You can refuse or delete cookies in browser settings; some parts of our Services may not work if cookies are disabled.

Information from property listers

If you create a lister account, we ask for information to set up and verify your account, such as name, company name (if any), phone number, email address, and property listing details. We may contact you by phone or email to verify information or assist with listings.

Information from third parties

We may receive limited information about you from partners or public sources to improve our Services (for example, to validate listings or improve search relevance). We use such data only as permitted by law and this Policy.

Location data

If you provide location information (city, locality, or address) during registration or search, we store and associate it with your activity to show relevant listings and local content. We may also infer approximate location from IP address for analytics and service improvement.

If you do not want us to share your information with other organizations for promotional purposes, email us at support@pickmyplace.in. To request deletion of your information, contact us at the same address.

As you use our Website, we collect information that may be personally identifiable or non-identifiable. For clarity:

• Personal Information — Information that can identify you, such as name, address, email, and phone number.
• Sensitive Personal Information — As defined under applicable Indian law, may include financial information you choose to provide, passwords (stored securely), or health-related information if ever submitted (we do not routinely collect such data).
• Other Information — Device type, usage patterns, log files, cache data, IP address, and similar technical data that does not by itself identify you.

Personal information is used to operate your account, handle enquiries, improve the Website, communicate with you, and comply with law. Other information is used for business operations, analytics, security, and improving user experience.

We may disclose information where we believe in good faith it is required for compliance with applicable law, regulation, legal process, or to protect our rights, users, or the public.

From time to time, we may share email addresses of users with trusted partners whose products or services may be relevant to property buyers or sellers. If you do not want your email shared for this purpose, email us at support@pickmyplace.in.

If you have provided your telephone number, you may receive calls or SMS about enquiries, listings, or service updates. To opt out of promotional calls or SMS, email support@pickmyplace.in.

To show relevant content and measure performance, we may work with advertising or analytics partners. Those partners may collect information such as domain type, IP address, or clickstream information when you visit our Website.

Non-personally identifiable information (Non-PII) is information that cannot identify you alone—for example, browser type, operating system, device identifiers, pages viewed, time of visit, or general interest categories. We may use Non-PII to improve Services, analyze traffic, and understand listing performance in aggregate.

To opt out of promotional emails or request limits on analytics-related communications, contact support@pickmyplace.in.

When you fill out an enquiry form, call, or message a lister through our Services, we may share personally identifiable information you provide and relevant usage information (such as the property viewed or search criteria) with that lister so they can respond.

We may contact you first to confirm a connection when a lister wishes to follow up based on your activity on Pick My Place.

Communications between users and listers facilitated through our platform may be logged for quality, training, and dispute resolution where permitted by law.

If you request a home loan quote or related financial product information through our Services, you authorize us to share the information necessary for our partners or financial institutions to contact you about those products. They are not permitted to use your information for unrelated purposes without your consent.

This consent may supersede any Do Not Call (DNC) / National Do Not Call (NDNC) registration only to the extent permitted by law for the specific service you requested.

Listing descriptions, images, and other content posted by users can be viewed by other visitors. Information you submit in public areas of the Website may be read or used by others. We are not responsible for information you choose to make public through listings or messages.

We may remove content that violates law, our Terms of Use, or community standards. To report concerns, email support@pickmyplace.in.

We may release personal information when we believe disclosure is appropriate to comply with law, enforce our policies, protect rights or safety, address fraud or security issues, or respond to emergencies involving danger of death or serious injury.

Pick My Place cooperates with lawful requests from law enforcement and regulatory authorities. We may disclose account or usage details when required by applicable Indian law or a valid legal process.

We may use third-party analytics services to understand how users interact with our Website on desktop and mobile browsers. This helps us improve performance, fix errors, and localize content for our service areas.

Your account information — You are responsible for keeping your password and account details accurate and confidential. Use a strong password not reused on other sites. We are not responsible for disclosure caused by an incorrect email address you provide or unauthorized use due to lost credentials.

Third-party websites — Our Website may link to external sites (maps, social media, partner tools). We are not responsible for their privacy practices. Please read their policies before sharing data with them.

Business transfers — Information about users may be transferred as a business asset in connection with a merger, acquisition, restructuring, or sale of assets, or insolvency proceedings, subject to applicable law.

Security — We use commercially reasonable measures to protect information under our control. We cannot guarantee absolute security of data transmitted over the internet. Sensitive data you submit is protected using appropriate technical safeguards where applicable.

Policy changes — We may update this Privacy Policy to reflect changes in our practices. Material changes may be noted on this page before they take effect. Continued use of the Services after updates constitutes acceptance.

Access to our platform is subject to applicable laws, this Privacy Policy, and our Terms of Use. Non-compliance may result in suspension of access or removal of content.

In accordance with the Information Technology Act, 2000 and rules made thereunder, the grievance contact details are:

• Grievance Officer — Pick My Place
• Contact — Submit a message via our contact form
• Email — support@pickmyplace.in
• Phone — +91 99443 82228, +91 90439 28688

We aim to resolve grievances within a reasonable time. Disputes are subject to the jurisdiction of courts at Coimbatore, Tamil Nadu, India, unless otherwise required by applicable consumer protection law.